Privacy policy
Privacy Policy
Last updated: September 13, 2026
This Privacy Policy explains how Whisper Asian Fashion, operated by Edda Erbers, collects, uses and protects personal information when you visit whisperasianfashion.com, place an order, create or use a customer account, request a return or cancellation, or otherwise contact us.
1. Data Controller
The controller responsible for the processing of your personal data is:
Whisper Asian Fashion
Owner: Edda Erbers
Gasteig 2
6322 Kirchbichl, Tyrol
Austria
Email: whisperasianfashion@gmail.com
Telephone: +43 660 6888540
2. Personal Data We Process
Depending on how you use our store, we may process:
- your name, email address, telephone number, billing address and shipping address;
- order information, including products ordered, order value, delivery details, returns, cancellations and refunds;
- customer-account information and account preferences;
- communications you send to us, for example customer-service or return requests;
- technical and usage information such as IP address, browser and device information and information about how you interact with our website;
- payment and transaction information necessary to process an order.
Payments are processed through the payment providers available at checkout. We do not ordinarily receive or store your complete payment-card number.
3. Why We Process Your Personal Data
We process personal data where necessary:
To perform a contract or take steps requested before entering into a contract — Article 6(1)(b) GDPR
This includes processing orders, payments, delivery, customer accounts, returns, cancellations, refunds and customer enquiries relating to a purchase.
To comply with legal obligations — Article 6(1)(c) GDPR
This includes fulfilling applicable accounting, tax, consumer-protection and other legal requirements.
For our legitimate interests — Article 6(1)(f) GDPR
Where appropriate, we may process data to operate and secure our website, prevent fraud, resolve disputes, improve our store and provide customer support, provided that these interests are not overridden by your rights and interests.
Based on your consent — Article 6(1)(a) GDPR
Where consent is legally required, for example for certain non-essential cookies or marketing communications, processing takes place only after consent has been given. You may withdraw your consent at any time with effect for the future.
4. Shopify and Service Providers
Our online store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, customer-account functionality, checkout and related services.
We may also share information where necessary with service providers involved in operating the shop, such as:
- payment providers;
- postal and delivery providers;
- hosting and technical service providers;
- providers assisting with fraud prevention, security or payment processing.
These recipients receive personal information only where necessary for the relevant service or where another lawful basis permits disclosure.
Information about Shopify's own processing is available in Shopify's Consumer Privacy Policy and privacy portal.
5. Shipping
Where you place an order, the information necessary to deliver your parcel, such as your name and delivery address, may be provided to the postal or delivery provider used to fulfil your order.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies that are necessary for the operation of the store.
In regions where consent is required, non-essential cookies and technologies are controlled through our cookie-consent banner. You can accept, decline or manage your cookie preferences.
At present, Whisper Asian Fashion does not use separately installed custom advertising pixels such as Meta Pixel, TikTok Pixel or Google advertising pixels.
Our use of technologies may change in the future. If we introduce additional analytics, advertising or similar services, this Privacy Policy and our consent settings will be updated where required.
Information about cookies used by Shopify is available in Shopify's Cookie Policy.
7. Marketing Communications
If we offer email marketing and you choose to subscribe, we may use your email address to send you promotional communications where permitted by law.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the message.
Unsubscribing from marketing does not prevent us from sending transactional messages relating to your orders, customer account, returns or other services you request.
8. Customer Accounts
If you use a Whisper customer account, personal information associated with your account may be processed to allow you to view and manage your orders and, where available, submit return or cancellation requests.
9. Fraud Prevention and Security
We and our service providers may process information where necessary to maintain the security of the store, verify transactions and detect or prevent fraud, misuse or unlawful activity.
10. International Data Transfers
Shopify and certain service providers may process personal information outside Austria or the European Economic Area.
Where personal information is transferred to a country outside the EEA and an adequate level of data protection is not otherwise recognised, appropriate safeguards are used where required, such as the European Commission's Standard Contractual Clauses.
11. How Long We Keep Personal Data
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy and to comply with applicable legal obligations.
The relevant retention period depends on factors such as whether the information is required to fulfil or document an order, maintain an account, respond to a request, comply with accounting or other statutory retention requirements, resolve disputes or establish, exercise or defend legal claims.
When personal data is no longer required, it is deleted or otherwise handled in accordance with applicable law.
12. Your Rights
Subject to the requirements and exceptions of applicable data-protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of personal data;
- request restriction of processing;
- object to certain processing;
- receive certain personal data in a portable format;
- withdraw consent at any time where processing is based on consent.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, contact us at whisperasianfashion@gmail.com.
We may request information reasonably necessary to verify your identity before responding to a request.
13. Right to Lodge a Complaint
If you believe that the processing of your personal information infringes applicable data-protection law, you have the right to lodge a complaint with a supervisory authority.
In Austria, you may contact:
Österreichische Datenschutzbehörde
Barichgasse 40–42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
You may also contact the competent supervisory authority in your country of residence where applicable.
14. Children's Privacy
Our online store is not specifically directed at children. We do not knowingly collect personal information from children where such processing would not be permitted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties. Their handling of personal information is governed by their own privacy policies. Whisper Asian Fashion is not responsible for the privacy practices of third-party websites that we do not control.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, providers or legal obligations change.
The current version will be published on our website together with the date it was last updated.
17. Contact
For questions about this Privacy Policy or the processing of your personal information, please contact:
Whisper Asian Fashion
Edda Erbers
Gasteig 2
6322 Kirchbichl, Tyrol
Austria
Email: whisperasianfashion@gmail.com
Telephone: +43 660 6888540